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    outages

    There When You Need Us

    Together, we did great things in 2019. When severe weather impacted our communities, including damaging wind and ice storms, our 8,000 employees were ready.

    Thanks for weathering the storms with us. and we look forward to being there when you need us in 2020.

    To provide reliable energy for every moment of your life, we invest in our electric and natural gas delivery systems. Whether it’s during a winter storm, on a sunny summer day, or anything in between you can rely rely on us.

    Here are some of the improvements we’re making:

    • Installing automated switches that allow us to remotely reconnect some customers, reducing the lengths of some outages to minutes.
    • Replacing wooden transmission structures with strong steel structures.
    • Replacing poles on our distribution system as part of a targeted storm resiliency program.
    • Investing millions of dollars each year on natural gas line upgrades and replacements in Connecticut and Massachusetts.

    Other steps we take to keep energy flowing for every moment of your life include:

    • Trimming trees responsibly. Our vegetation management program balances the needs of reliable electric service and the natural beauty of our communities.
    • Pioneering the use of drones for line inspections.
    • Regular surveys of our electric and gas systems.
    • Constantly evaluating and adopting new processes, best practices and technology to further improve our maintenance and operation of our systems.

    We’re working every day to make our already strong reliability even stronger. It’s all part of powering the possible.

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